Privacy Policy
Your Privacy Matters to Us
Effective Date: January 6, 2026
Agra Metro Platform ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile applications (collectively, the "Platform").
Please read this Privacy Policy carefully. By accessing or using our Platform, you agree to the collection and use of information in accordance with this policy.
1Information We Collect
1.1 Information You Provide to Us
Account Registration:
- • Full name
- • Email address
- • Username
- • Password (encrypted)
- • Phone number (optional)
- • Profile picture (optional)
- • Location (city, country)
- • Account type (Visitor/User or Business)
Business Account Information:
- • Business name and type
- • Business address and contact details
- • Business hours and description
- • Business logo and images
- • Social media links
- • Payment information (for premium services)
User-Generated Content:
- • Posts, comments, and messages
- • Photos and videos you upload
- • Reviews and ratings
- • Game scores and achievements
- • Route plans and saved locations
1.2 Information Collected Automatically
When you use our Platform, we automatically collect certain information:
1.3 Information from Third Parties
When you sign in using third-party services (e.g., Google), we receive:
- • Name and email address
- • Profile picture
- • Any other information you authorize us to access
2How We Use Your Information
We use the information we collect for the following purposes:
🔐Account Management and Authentication
- • Create and manage your account
- • Verify your identity
- • Process authentication and login
- • Recover lost passwords
⚙️Platform Functionality
- • Provide social media features (posts, follows, likes, comments)
- • Enable multiplayer gaming and leaderboards
- • Deliver route planning and navigation features
- • Display personalized content and recommendations
- • Process and display business listings
📧Communications
- • Send service-related announcements
- • Respond to your inquiries and support requests
- • Send notifications about account activity
- • Provide updates about new features (with your consent)
📊Analytics and Improvement
- • Analyze usage patterns and trends
- • Improve Platform performance and features
- • Develop new services and features
- • Provide business analytics to business accounts
🛡️Security and Fraud Prevention
- • Detect and prevent fraud, abuse, and illegal activity
- • Enforce our Terms of Service
- • Protect the safety of our users
- • Monitor and prevent cheating in games
⚖️Legal Compliance
- • Comply with legal obligations
- • Respond to legal requests and prevent harm
- • Enforce our legal rights
💼Marketing (with consent)
- • Send promotional emails about new features
- • Display relevant advertisements
- • Conduct surveys and research
You can opt-out of marketing communications at any time.
3How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Public Information
Information you choose to make public is visible to other users:
- • Your profile information (name, username, avatar, bio)
- • Posts, comments, and content you share
- • Game scores and leaderboard rankings
- • Business listings and information (for business accounts)
3.2 Service Providers
We share information with third-party service providers who perform services on our behalf:
- • Cloud hosting providers (e.g., Vercel, AWS)
- • Payment processors (e.g., Razorpay, Stripe)
- • Analytics providers (e.g., Google Analytics)
- • Email service providers
- • Content delivery networks (CDNs)
These providers are contractually obligated to protect your information and use it only for specified purposes.
3.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
3.4 Legal Requirements
We may disclose information if required by law or in response to:
- • Legal processes (court orders, subpoenas)
- • Government requests
- • Protection of our rights and property
- • Public safety concerns
3.5 With Your Consent
We may share information with third parties when you explicitly consent to such sharing.
4Data Security
We implement industry-standard security measures to protect your information:
✅ Technical Measures
- • Encryption in transit (HTTPS/TLS)
- • Encryption at rest for sensitive data
- • Secure password hashing (bcrypt)
- • Regular security audits
- • Firewall protection
✅ Administrative Measures
- • Limited access to personal data
- • Employee training on privacy
- • Incident response procedures
- • Regular privacy assessments
- • Vendor security reviews
⚠️ Important: While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data transmitted over the internet.
5Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:
- •Account Information: Retained while your account is active, plus a reasonable period after deletion for legal compliance
- •Posts and Content: Retained as long as you choose to keep them on the Platform
- •Business Listings: Retained while your business account is active
- •Log Data: Typically retained for 90 days for security and analytics purposes
- •Payment Information: Retained as required by law for tax and accounting purposes
After the retention period, we delete or anonymize your information. Some information may be retained in backup systems for a limited time.
6Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
🔍 Right to Access
Request a copy of the personal information we hold about you.
✏️ Right to Rectification
Correct inaccurate or incomplete personal information.
🗑️ Right to Deletion
Request deletion of your personal information (subject to legal obligations).
⏸️ Right to Restriction
Limit how we use your personal information.
📤 Right to Data Portability
Receive your data in a structured, commonly used format.
🚫 Right to Object
Object to processing of your personal information for certain purposes.
❌ Right to Withdraw Consent
Withdraw consent for processing based on consent (without affecting lawfulness of previous processing).
To exercise these rights:
- • Visit your account settings
- • Contact us at privacy@agrametro.com
- • We will respond within 30 days
7Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Platform.
Types of Cookies We Use:
Essential Cookies (Required)
Necessary for Platform functionality (authentication, session management, security).
Performance Cookies
Help us understand how visitors use the Platform (analytics, usage patterns).
Functional Cookies
Remember your preferences and settings.
Advertising Cookies (with consent)
Deliver relevant advertisements based on your interests.
Managing Cookies:
You can control cookies through:
- • Browser settings (most browsers allow you to refuse cookies)
- • Our cookie consent banner
- • Privacy settings in your account
Note: Disabling essential cookies may affect Platform functionality.
8Children"s Privacy
Our Platform is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@agrametro.com. We will delete such information promptly.
9International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
We ensure appropriate safeguards are in place to protect your information, including:
- • Standard contractual clauses
- • Adequacy decisions by relevant authorities
- • Your explicit consent
10Third-Party Links
Our Platform may contain links to third-party websites, services, or businesses. We are not responsible for the privacy practices of these third parties.
We encourage you to read the privacy policies of any third-party sites you visit.
11Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- • Posting the updated policy on this page
- • Updating the "Last Updated" date
- • Sending an email notification (for significant changes)
- • Displaying a prominent notice on the Platform
Your continued use of the Platform after changes constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information:
Privacy Team: privacy@agrametro.com
Data Protection Officer: dpo@agrametro.com
General Support: support@agrametro.com
Last Updated: January 6, 2026